On a Windows 10-based computer, the following error message appears on the screen after logging on to Windows: "We can't sign into your account" and all the user files and settings are missing. The problem may occur, because Windows, if the user's profile is corrupted for any reason (e.g. Windows Updates, Malware attack, damaged RAM or HDD) creates a new temporary profile and sign-in the user to it. Show  The most common reason that cause the "We can't sign into your account" problem , is the installation of a critical Windows 10 Update. (e.g. the installation of the Windows 10 FALL Creators Update Version 1709). In this tutorial you 'll find instructions to resolve the following problem in Windows 10 OS: "We can't sign into your account. This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost ."How to FIX: We can't sign into your account (Windows 10 & 8.1 OS).To fix a corrupted profile in Windows 10, 8 & 8.1 OS: 1. Open Command Prompt as Administrator. To do that:
2. At command prompt type the following command to enable the hidden "Administrator" account and press Enter.
3. Restart your computer. 4. Sign-Out from the current user (temporary profile) and login as Administrator. 5. Open Registry Editor: To do that:
6. Navigate to the following key at the left pane: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList 7. Double click at ProfileList registry key, to view its contents. * e.g. If your Account name is "John" then see which S-1-5-21-xxx…" registry key, contains the "C:\Users\John" value. 9. When you find that "S-1-5-21-xxx…" key then select it (at the left pane) and delete it. * * Attention: Delete the "S-1-5-21-xxx…" which contains only your account name at "ProfileImagePath". 10. Now find which "S-1-5-21-xxx…" subkey contains at "ProfileImagePath" the value: "C:\Users\%AccountName.ComputerName%" * * e.g. If your Account name is "John" and the Computer Name is "HP" then see which S-1-5-21-xxx…" registry key, contains the "C:\Users\John.HP" value. 11. When you find that value, double click at "ProfileImagePath" and remove the dot (.) and the computer name from the value data box. Then click OK. * * e.g. Rename the value from "C:\Users\John.HP" to "C:\Users\John" and click OK. 12. Close Registry Editor. 13. Open Windows Explorer and from the View tab click Options. 15. Then from the "C:\Users\%AccountName.ComputerName%" folder (e.g. from "C:\Users\John.HP") copy and paste the following four (4) files to the "C:\Users\%AccountName%" folder (e.g. to "C:\Users\John"): *
* Note: Replace the files in the destination. 16. Restart your computer. 17. Sign-Out from the Administrator account and login with your Account (e.g. John). Your account profile should be back! Other Methods to resolve the "Cannot sign in to your account" Windows 10 issue:
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You will find below a number of ways to fix Windows 10 Login problem; in case you find that you Cannot Login to Windows 10 computer even after entering the correct password at the login screen. Cannot Login to Windows 10 ComputerAs mentioned above, this guide assumes that you haven’t forgotten your login password and yet Cannot Login to Windows 10 computer even after entering the correct password at the login screen. This problem mostly occurs following a Windows 10 software update, but it can also occur due to a variety of other reasons, ranging from minor software glitches to a corrupted user profile, corrupted operating system and other reasons. In case you find that you Cannot Login to Windows 10 after a software update, you should be able to fix the problem by following the steps below to Restart your computer and to Start Windows 10 in Safe Mode. Restart Your ComputerThe Login Problem on your Windows 10 computer might be due to stuck files or other minor software glitches. Such problems can be fixed most of the times by simply Restarting your computer. 1. Click on the Power Icon located at the bottom right corner of your login screen and then click on Restart option in the little menu that appears. 2. Patiently wait for your computer to shut down and Restart. Depending on the problem with your computer, it can take a while for the Restart process to be completed. Please allow sufficient time for your computer to shut down properly and Restart. Use On Screen KeyboardIn case you suspect that the Keyboard on your computer might not be functioning properly, you can try to login to your computer using the On-Screen Keyboard. This solution can only be used in case you have enabled the On-Screen Keyboard at login screen on your computer. 1. Depending on your settings, you may find the On-Screen Keyboard ready to use at the Login Screen. If not, click on the Ease of Access Icon located at the bottom right corner of your Login screen and see if On-Screen Keyboard is available in the menu that appears (See image below). 2. Use the On-Screen keyboard and see if you can login to your computer. Start Windows 10 in Safe ModeAs mentioned above, starting the computer in Safe Mode can fix Windows 10 Login problems in most cases, especially if the problem has started following a software update and also in other cases. The easiest way to Start Windows 10 in Safe Mode is to press and hold down the Shift Key and then click on Restart. 1. Press and Hold the Shift Key on the Keyboard of your computer and then click on Restart from the bottom right corner of the login screen (See image below) 2. On the next screen, click on the Troubleshoot option. 3. On the Troubleshoot screen, click on Advanced options (See image below) 4. On the Advanced Options screen, click on Startup Settings. 5. On the next screen, click on the Restart button (See image below) 6. On the Startup settings screen, press the F4 key to start the process of enabling Safe Mode on your computer. 7. On the Login Screen, enter your password and click on the Arrow to hit the enter key to login to your computer in Safe Mode. 8. After the computer starts in Safe Mode, click on the windows 10 Start button and then click on Restart option to get out of the Safe Mode. After your computer Restarts in normal mode, you should be able to login to your computer, without experiencing any Login Problems. Run Startup RepairIn case you are unable to Login to your computer even in Safe Mode, you can try the Startup Repair option as available in Windows 10 Advanced Startup options 1. Press and Hold the Shift Key on the Keyboard of your computer and click on Restart from the bottom right corner of your login screen (See image below) 2. On the next screens, click on Troubleshoot > Advanced Options. 3. On the Advanced Options screen, click on Startup Repair option (See image below) 4. Next, follow the instructions to complete the Startup Repair process. Reset Windows 10 PCYour last option, in case you Cannot Login to Windows 10 even after trying out all troubleshooting tips would be to Reset your Windows 10 PC. This will remove the operating system and all other programs from your computer and perform a fresh installation of Windows 10 operating system on your computer. While this option keeps all your personal files, it will delete all the Apps and Software programs installed on your computer. Hence, proceed with the following steps only if you are in a position to reinstall back Apps and Programs on your computer. 1. Press and Hold the Shift Key on the Keyboard of your computer and then click on Restart from the bottom right corner of your login screen (See image below) 2. After your computer restarts, click on the Troubleshoot option. 3. On the Troubleshoot screen, click on Reset this PC option (See image below). 4. On the next screen, click on Keep My Files option. 5. Windows will start the process of removing all applications on your computer while keeping your personal files intact. Once the process is completed, it will provide you with a list of programs removed from your computer. The next step would be to install back all the programs deleted during the Reset process and get back your computer to its normal working condition. As mentioned above, use the Reset PC option only when nothing seems to be working and you have no other option left.
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