Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
- Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
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01-19-2019 05:56 PM
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Product: 450 G4
Operating System: Microsoft Windows 10 (64-bit)
The notification "Safe to remove usb device" doesn't show. The driver version is Intel 10.0.17763.1 which I cannot find on HP or Intel drivers.
Where are they ?
Thanks
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Ken1943
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01-22-2019 06:53 AM
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This fixed it for me. Thanl you Windows 10 Forumn
Step 1. Go to > Settings > PrivacyStep 2. App Permissions > Background Apps.Toggle ‘Let apps run in the background’ switch to off. Restart computer. (action center not showing previously or new notifications)Step 3. Go back to the settings page, previously mentioned in step 1 and 2.Toggle the ‘Let apps run in the background’ switch to on, as described in Step 2.Restart once again.
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Ken1943
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Ken1943
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01-19-2019 06:58 PM - edited 01-19-2019 07:00 PM
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The chipset driver installed ok
The Intel driver doesn't support Windows 10
I did restart after chipset installed
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Ken1943
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01-22-2019 06:53 AM
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This fixed it for me. Thanl you Windows 10 Forumn
Step 1. Go to > Settings > PrivacyStep 2. App Permissions > Background Apps.Toggle ‘Let apps run in the background’ switch to off. Restart computer. (action center not showing previously or new notifications)Step 3. Go back to the settings page, previously mentioned in step 1 and 2.Toggle the ‘Let apps run in the background’ switch to on, as described in Step 2.Restart once again.
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